Terms of service

1. The service

KztOne is a subscription business platform: CRM, operations, finance, WhatsApp messaging, automation and AI assistance delivered through a web application and API. We may improve or change features over time; we will not remove a core capability from a paid plan without at least 30 days’ notice.

2. Accounts and workspaces

You must provide accurate details and keep your password secure. The person who creates a workspace is its owner and is responsible for everyone they invite. You must be at least 18 and authorised to bind the business you register.

3. Trial, plans and billing

New workspaces get a 7-day trial with every feature and the caps shown on the pricing page. After the trial, the workspace continues on the Free plan unless you choose a paid plan.

• Prices are shown and charged in the currency for your country through Paystack or Stripe, plus applicable taxes.
• Monthly plans renew each month; annual plans renew each year. You can cancel at any time and your plan runs to the end of the paid period, then moves to Free.
• Plan limits (users, integrations, AI credits, automation actions, WhatsApp conversations, storage) are enforced by the service. We never charge your card for usage beyond your plan unless you have explicitly enabled automatic top-ups.
• Prepaid packs are non-refundable once any part has been used. Subscription fees are refundable within 7 days of a first payment if you have not used the service materially.
• If a renewal payment fails, we retry and notify you; after a 7-day grace period the workspace moves to the Free plan. Your data is kept.
• We may change prices with 30 days’ notice; changes apply from your next renewal.

4. Your data

You own the data in your workspace. You grant us the rights needed to host, process, back up and display it to run the service. You are responsible for having the right to store and message the people in your records, including marketing consent for email and WhatsApp campaigns. You can export your data at any time. Our Privacy Policy explains how we handle personal data.

5. Acceptable use

You agree not to:

• Send spam, unsolicited marketing or messages that break WhatsApp, Meta or telecom rules.
• Upload malware, attempt to access other workspaces, or probe the service for weaknesses without written permission.
• Use the service for anything unlawful, fraudulent or harmful.
• Resell or sublicense the service except under a written reseller or Custom Enterprise agreement.

6. WhatsApp Mark

WhatsApp features run on Kingzitech’s Meta WhatsApp Business account. You must follow the WhatsApp Business Messaging and Commerce policies. Meta may restrict numbers with poor quality ratings; we will tell you if that happens and help you recover, but we cannot guarantee Meta’s decisions. Conversation charges are included in your plan allowance as described on the pricing page.

7. AI features

AI output can be wrong. The assistant and agents act only through controlled tools and within the permissions and approval rules you set, and consequential actions require confirmation. You remain responsible for decisions made with AI assistance and for reviewing drafts before they are sent. AI usage is metered in credits as described on the pricing page.

8. Integrations

Connecting a third-party service (for example WooCommerce or Paystack) is subject to that service’s own terms. We keep your credentials encrypted and use them only to run the synchronisation you configure. We are not responsible for changes to third-party APIs, although we will work to adapt connectors when they change.

9. Availability and support

We aim for 99.5% monthly availability excluding announced maintenance. Support is provided as described for your plan. Custom Enterprise customers may have separate service-level commitments in their agreement.

10. Custom Enterprise

Custom development, self-hosted deployment, source-code licensing and data migration are provided only under a separate written agreement that sets scope, fees, hosting responsibilities, update delivery and support terms. Where that agreement conflicts with these terms, the agreement prevails.

11. Intellectual property

KztOne, its software, design and content are owned by Kingzitech Digital Solutions. You receive a non-exclusive, non-transferable right to use the service while you have an account. Feedback you send us may be used to improve the service without obligation.

12. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss of data that you could have prevented by using export and backup features. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

13. Suspension and termination

We may suspend a workspace that breaks these terms, is used for abuse, or has unpaid fees after the grace period, and we will tell you why. You may close your workspace at any time from settings. On closure, data is handled as described in the Privacy Policy.

14. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes will first be raised with us in writing; if unresolved within 30 days, either party may bring the matter before the courts of Lagos State. Consumers outside Nigeria keep any non-waivable rights of their home country.

15. Changes to these terms

We may update these terms. Material changes will be announced by email to workspace owners at least 14 days before they take effect. Continued use after that date means you accept the updated terms.